About Duelz Casino
Duelz.com is operated by SuprPlay Limited, a company registered in Malta with registration number C-74595, and with registered address at Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta under a casino license from the Gambling Commission - UK Licence Number: 048695-R-327029-011.© Duelz 2024 | Gambling can be addictive, please play responsibly. The usage of this site is strictly forbidden for those under 18 years of age. If you have any questions, please don't hesitate to contact us via email [email protected] or via Live Chat.
General Bonus Terms & Conditions
Version 1.7, dated 2023-01-10
1. General bonus terms for all bonuses – unless specifically stated.
1.1. We love bonuses as much you do - it's a great way to get introduced to the casino and the game. However, unfortunately some users give it their best shot to find loopholes and to abuse our bonuses in ways we did not intend. And that's not ok in our book because abuse costs us money and leads to less bonuses for everyone else. To stop those mischief-makers in their tracks, we need to create a rather long list of what you can, and what you can't do while playing with bonuses. For the vast majority of you out there, the risk of breaking any of these rules by mistake is low. We assess each breach of our rules on a case by case basis, and we retain the right to reset the account balance to its status prior to the breach, if we deem the breach was made with fraudulent intent. In case of repeated breaches by an over-creative and mischievous player, we retain the right to void all activity and refund the original deposit to the player and close the account for good. These general bonus terms and conditions cover the various bonuses and promotions offered by us to you from time to time.Promotions and campaigns will also have specific terms and conditions applicable to them. We will make these clear to you within the relevant Promotions. Any Promotion-specific terms will form part of these General Bonus Terms once accepted by you and so it's very important that you read and understand both sets of terms.These General Bonus Terms must be read together with our general website Terms & Conditions and our Privacy Policy ("Other Terms"). Please make sure that you have read and understood the Other Terms and these General Bonus Terms before taking part in any Offers. In the case of any discrepancy or differences between these General Bonus Terms and the General Terms, these General Bonus Terms will take priority. In the case of any discrepancy or differences between these General Bonus Terms and the Promotion Specific Terms, the Promotion Specific Terms will take priority.
"Bonus Money"- also called "bonus balance", is defined as the total of funds in an account belonging to the consumer comprising of: any Bonus which is not immediately withdrawable/redeemable by the consumer. It includes all winnings made with the Bonus, which are subject to uncompleted Wagering Requirements. In the case of a Mixed Wager, it includes such share of any winnings from the Mixed Wager as is proportionate to the share of the stake which came from the Bonus Balance. Finally, it also includes winnings from any Bonus which are either not subject to Wagering Requirements or for which Wagering Requirements have been satisfied.
"Real Money balance"- also called "deposit balance", is defined as the total funds in an account belonging to the player (other than the bonus balance/ restricted funds) and always includes: unspent funds paid in by a player. It also includes funds where a player's deposit is converted into a larger total balance containing a bonus ('buy-in'), the portion equal to the value of the player's buy in. It also includes all winnings from wagers made with the deposit balance. For mixed wagers, it includes the share of any winnings from them proportionate to the share of the stake from the deposit balance. finally, it includes the winnings from any bonus no longer subject to wagering requirements.
"Right of Withdrawal" - Real Money is unrestricted (unlike Bonus funds) and can be withdrawn at any time (pending general regulatory obligations). However, during Promotions or with Bonuses, you may be required to wager the Bonus or winnings from Bonus spins before you are able to withdraw the full amount. This means that if you withdraw your Real Money before the Wagering Requirements have been met, you will forfeit your Bonus and any winnings from this Bonus.
1.2. Deposit Bonuses may be offered to you from time to time. Upon a qualifying deposit, they will match your deposit by a certain percentage up to a certain value, which will be indicated on the specific offer. For any deposit bonus, the minimum deposit is £20 or currency equivalent, unless stated otherwise for the specific bonus.
1.3. Once your Deposit Bonus has been claimed, your funds will be used in the following order: 1/ Any real money deposited funds required to trigger the bonus 2/ bonus funds 3/ any remaining funds.
1.4. The maximum amount you are allowed to bet per spin when playing with an active bonus is £2 per bet/spin (or equivalent in any other currency) until the wagering requirements of the bonus have been met. This includes double-up wagers after the game round has been completed. The Company reserves the right to close any accounts that breach this requirement, return any deposited amount to the player, and confiscate any winnings made as a result of this breach.
1.5. Winnings resulting from a bonus or free spins that originated without making a deposit (i.e a "no deposit bonus" or "no deposit free spins"), are capped at £100 (or currency equivalent), unless specific terms are applied. Withdrawal requests of larger amounts will not be paid out and winnings in excess of £100 may be confiscated.
1.6. Your bonus will be converted to real money as soon as the wagering requirement is met.
1.7. If you forfeit your bonus, all bonus money and/or winnings from free spins related to the bonus are lost/forfeited and any real money balance will stay in your account.
1.8. Game weighting applies i.e different games contribute differently towards completing a wagering requirement of a bonus. Wagering £1 on one game may contribute £1 to the wagering requirements while wagering £1 on another type of game may contribute only 10% of the amount. ie. £0.10. Some games do not contribute at all towards completing the wagering requirements. See the below table for details:
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Video slots, Classic slots & Jackpot slots: 100%
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Scratch games: 100%
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All Roulette 5%
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All Video Poker: 5%
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All Blackjack & Baccarat games including Punto Banco: 5%
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3-card Poker, Oasis Poker, and Red Dog: 5%
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All Live Casino tables: 5%
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Other table games: 40%
1.9. There are a number of games that you may not, or cannot play whilst playing with a bonus balance. These games are: Tower Quest, Koi Princess, Dr Jekyll & Mr Hyde, Ladies Nite, Game of Thrones, Scrooge, Spring Break, Eye of the Kraken, Blood Suckers, Blood Sucker 2, Lucky Angler, Big Bang, Forsaken Kingdom, The Wish Master, Devil's Delight, Champion of the Track, Robin Hood, Pearls of India, Royal Masquerade, Tomb Raider 2, Dead or Alive, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, 1429 Uncharted Seas, Untamed Crowned Eagle, Double Dragons, Divine Fortune, Super Monopoly Money, Castle Builder, Castle Builder II, Stardust, Peek A Boo, Alchymedes, Jack Hammer 2, Zombie Hoard, Tomb Raider 1, Beautiful Bones, Cool Buck, Eggomatic, Kings of Chicago, Mega Joker, Vampire: The Masquerade, Las Vegas, Immortal Romance, Joker Pro, Wild Swarm, Age of Conquest, Arcade Bomb, Dynamite Riches, Le Kaffee Bar, Lil Devil, Well of Wishes, Guns N' Roses, Steam Tower, 5 Families, 9 Lions, Desert Gem, Serengeti Kings, Golden Beauty, Lucky Fridays, Solar King, Solar Queen, Solar Temple, 5 Families, Bronco Spirit, 10 001 Nights, Cash Ultimate, Jungle Spirit, Call of the Wild , Drive: Multiplier Mayhem, Jurassic Park, Dead or Alive 2, Steam Tower, Warlords: Crystals of Power, Money Cart 1, 2, 3, 4, Deal or No Deal, and all Jackpot Games..
1.10. The Company only allow one gaming account per person and as a consequence only one bonus offer is allowed per person, household address, account, device, email, phone number, payment method and IP address. The Company reserves the right to close any accounts that breach this requirement, return any deposit balance to the player (subject to general regulatory obligations) and confiscate any winnings made as a result of this breach.
1.11. Company management retain the right to update these rules at any time and will notify the customers if the change is deemed significant. Whilst promotions could be cancelled or amended, this is without prejudice to any customer that has already signed up for the promotion in question; made a deposit in expectation of receipt of a bonus relating to the promotion in question, opted in for the promotion in question, or commenced play in relation to the promotion in question, prior to the date of the communication of the variation, other than where necessary to prevent fraud or other similar unlawful behaviour.
1.12. All offers are intended for recreational players and We may limit the eligibility of customers to participate in all or part of any promotion.
1.13. In case of breaches of these General bonus terms, or the specific terms related to a bonus or a promotion, we may (depending on the case and in line with our licence conditions and regulatory obligations),) elected to: not open your account, suspend your account, close your Account, void wagers and/or stakes, void deposits, cancel withdrawals, or withhold and/or confiscate the payment of your winnings.
1.14. It is not allowed to attempt to build up value inside a game while playing with an active bonus, and then leaving the value in the game and redeeming it after the active bonus expires and the wagering requirements no longer apply. Such behaviour is considered bonus abuse and any winnings will be confiscated.
1.15. These General Bonus Terms must be read together with our general website Terms & Conditions ("Other Terms"). Please make sure that you have read and understood the Other Terms and these General Bonus Terms before taking part in any Offers. In the case of any discrepancy or differences between these General Bonus Terms and the Other Terms, these General Promotion Terms will take priority. More information on our General Terms and Conditions can be found here: https://www.duelz.com/en-gb/terms-and-conditions
1.16. So as to not encourage problem gambling, players whom we reasonably believe and determine are at-risk of problem gambling, are not eligible for bonuses, promotions, offers, cashback etc. These bonuses, promotions, offers, cashback, etc will only be honoured for players who are not at-risk of problem gambling up to the point in time where we assess them as at-risk of problem gambling, unless otherwise specified.
1.17. These bonuses are for UK permanent resident players only.
1.18. unless otherwise specified in the offer specific terms and conditions, players need to proceed to the promotions page to claim the offer in question. Please note that bonuses/other offers are only available to players who have received from us an offer either via Email, SMS, Phone, Onsite message or by casting a deposit bonus spell on the website as required.
2. Deposit bonuses
2.1. A deposit bonus is defined as a bonus where you deposit an amount of real money and get an additional amount of bonus money.
2.2. The bonus and any winnings generated will be forfeited 30 days after the bonus has been credited if the wagering requirement has not been met.
2.3. All deposit bonuses, if not otherwise stated, are subject to a wagering requirement of 45 times the bonus amount.
2.4. The Welcome Bonus is subject to a wagering requirement of 30 times the sum of the deposited funds and the bonus funds. For example, if a player deposits £20 when claiming the 100% deposit match welcome bonus, the wagering requirement is 30 x (£20 + £20) = £1,200.
2.5. Deposit bonuses are only available to players who have received an offer either via Email, SMS, Phone, Onsite message or by casting a deposit bonus spell on the website.
2.6. The Welcome Bonus has a total win cap of £500. All bonus funds exceeding £500 at the end of the wagering requirement will be voided.
3. Free Spin bonuses
3.1. The winnings generated from Free Spin bonuses are credited as bonus money and are subject to wagering requirements of 45 times bonus amount unless otherwise stated.
3.2. Any Free Spins originating from a campaign are available for 3 days, unless otherwise stated.
3.3. Any winnings generated from the free spins will be forfeited 30 days after the bonus has been credited if the wagering requirement has not been met.
3.4. Free Spin bonuses are only available to players who have received from us an offer either via Email, SMS, Phone, Onsite message or by casting a Free Spin bonus spell on the website.
3.5. For Free Spin bonuses that do not require a deposit, there is a total win cap of £100. All bonus funds exceeding £100 at the end of the wagering requirement will be voided.
3.6. For Free Spin bonuses that require a deposit, unless otherwise specified in the offer specific terms and conditions, players need to proceed to the promotions page to claim the offer in question. Player must then proceed to the deposit page.
3.7. For Free Spin bonuses that do not require a deposit, unless otherwise specified in the offer specific terms and conditions, players must proceed to the game to make use of the offer in question.
4. Cashback
4.1. We may offer you Weekly Cashback every Friday where we may credit 10% of your previous week's net spend back into your gaming account as real money for you to do as you please, with no wagering required on this cashback.
4.2. Such cashback is calculated from last week's net spend (Friday 00:00 to Thursday 23:59 UTC). Net spend is defined as Bets minus Wins minus Rewards.
4.3. The minimum amount of cashback that you may receive each week is £0.1 All games are included.
4.4. This offer is available to all players as long as they are not found to be in breach of any of our terms and conditions (including General Terms and General Bonus Terms).
4.5. This offer is only available on our Duelz website.
4.6. To claim this offer, players will need to login successfully to their account after they have received the offer either via Email, SMS or Phone.
4.7. The Casino reserves the right to, at any given moment, cancel or change the cashback offer without further justifications. Whilst promotions could be cancelled or amended, this is without prejudice to any customer that has already signed up for the promotion in question; made a deposit in expectation of receipt of a bonus relating to the promotion in question, opted in for the promotion in question, or commenced play in relation to the promotion in question, prior to the date of the communication of the variation, other than where necessary to prevent fraud or other similar unlawful behaviour.
5. Prohibited Activities
If we discover or have reasonable grounds to believe that you have participated in any of the activities listed below (each a "Prohibited Activity") then we may (depending on the case and in line with our licence conditions and regulatory obligations) elected to: not open your account, suspend your account, close your Account, void wagers and/or stakes, void deposits, cancel withdrawals, or withhold and/or confiscate the payment of your winnings.. that are attributable to those Prohibited Activities. Prohibited Activities:
a) if you have deliberately or fraudulently opened more than one active Account in a single brand; b) if you deliberately or fraudulently provide incorrect or misleading information while registering for a Account; c) if the name registered on your Account does not match the name on the financial/bank account and/or the card(s) used to make deposits on that Account; d) if you use or attempt to use robotic, automated, mechanical, electronic or other devices to make automated decisions in any Game or in respect of any bet placed on our Website, or you use any external resource that is designed to provide an unfair advantage over other players and the manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating; e) if you attempt to use your Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence; f) if you are identified as "Politically Exposed Person"; g) if you become bankrupt or, are/were bankrupt h) if you are located in any Restricted Jurisdiction; i) if you have allowed someone else to use your Account or if you make bets or wagers using the Website through a third party or on behalf of a third party; j) Collusion and if you have played in cooperation with other player(s) on the Website as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other player(s) on the Website involving the same (or materially the same) selections. This includes; a series of contradictory bets placed by a customer or group of customers within the same betting market with the final goal of achieving profits regardless of the final outcomes of the bets placed, or any other type of abusive behaviour including moving from large bets that are placed on high variance outcomes, and after a large win switching to normal variance outcomes with smaller bets with the purpose of clear wagering requirements k) if we have received a chargeback and/or a return notification in relation to your Account; l) if you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity in relation to your Account or your use of the Games or m) if you have used a system designed specifically to defeat our gaming systems (including machines, computers, software or other automated systems such as bots).
6 Promotions and Bonuses
6.1. From time to time we may offer bonuses, rewards, promotions and/or competitions which are governed by the General Terms and any separate terms and conditions which apply specifically to the relevant bonus/reward/promotion/competition. Any promotions, bonuses, rewards or special gifts credited to your Account will be subject to and must be used in adherence with these Bonus terms and conditions as well as the General Terms.
6.2. So as to not encourage problem gambling, players whom we reasonably believe and determine are at-risk of problem gambling, are not eligible for bonuses, promotions, offers, cashback etc. These bonuses, promotions, offers, cashback, will only be honoured for players who are not at-risk of problem gambling up to the point in time when we assess them as at-risk of problem gambling.
6.3. If we notice that the Offer is being abused and/or our terms are being breached, we may take the following actions against such abusers:
6.3.1. Revoke and/or cancel any Bonuses and Bonus winnings that we regard may have been redeemed by misuse of the system (note: whilst promotions could be cancelled or amended. this is without prejudice to any customer that has already signed up for the promotion in question; made a deposit in expectation of receipt of a bonus relating to the promotion in question, opted in for the promotion in question, or commenced play in relation to the promotion in question, prior to the date of the communication of the variation, other than where necessary to prevent fraud or other similar unlawful behaviour) and/or
6.3.2. If a player is found to be abusing Bonus offers they may be barred from receiving further Bonuses; we may (depending on the case and in line with our licence conditions and regulatory obligations) elect to: not open your account, suspend your account, close your Account, void wagers and/or stakes, void deposits, cancel withdrawals, or withhold and/or confiscate the payment of your winnings.
6.3.3. Abusing player accounts may be terminated.
6.4. A list of what may be deemed abuse may include but is not limited to:
- Equal, zero or low margin bets;
- Betting more than the Maximum bet allowed when using Bonus Money per bet until such a time as the Wagering Requirements have been met;
- Wagering bonuses on excluded games;
- Further information on promotional play restrictions will be specified in the terms and conditions for that specific bonus.
7. Chests
Any Free Spins or Bonus received from Chests come without any wagering requirements.
8. Tournaments
8.1. The following terms and conditions govern your participation in the Duelz Tournaments (the "Tournament") offered at www.Duelz.com.
8.2. Please read these specific Tournament terms and conditions carefully before proceeding to participate in the Tournament. By accepting these Tournament terms and conditions you are agreeing to be bound by them, and they will continue to apply every time you participate in a Tournament.
8.3. If You are not prepared to use the Tournament product in accordance with these Tournament terms and conditions, the General Terms and Conditions and the Bonus Terms and Conditions, then You should cease participating in the Tournament immediately.
8.4. The Tournaments are a promotional offer by SuprPlay Ltd.
8.5. SuprPlay has the right to edit or cancel the Tournament at any point in time and without the obligation to compensate and / or notify You.
8.6. SuprPlay may decide in the future to change these Tournament terms and conditions. If there are any major changes, SuprPlay will inform you about this in advance by publishing the amended contest terms and conditions. The latest applicable version of these terms and conditions can always be consulted on the Website.
8.7. SuprPlay may, in its sole discretion, disqualify any or all entries from, and prohibit further participation in the Tournament by, any person as it deems fit. Furthermore, SuprPlay shall be under no obligation to notify you of any such disqualification or banning to participate further in the Tournament.
8.8. SuprPlay has a zero-tolerance policy on activity which is designed to take advantage of the Tournament by seeking to guarantee profit regardless of the outcome (whether that activity is conducted by you acting alone or as part of a group) ("Improper Advantage Play"). Where we have reason to believe you have carried out Improper Advantage Play, we shall be entitled to: (i) reclaim any prize, winnings or other rewards relating to the Tournament from your Account; and or (ii) close your Account.
8.9. For the avoidance of doubt, prizes, gifts and/or all other items, which may be given away as part of the Tournament, are non-transferable and non-refundable, and shall not be given, assigned, sold or exchanged with any other person
8.10. SuprPlay is also not responsible for any technical failures, spelling errors, misprints or any other comparable mistakes that are related to the Tournament.
8.11. In case of breaches of these Tournament terms and conditions we reserve the right to reclaim or void the Tournament win.